What Waterford Homeowners Say About Top Hat Chimney
Reviews from your neighbors matter more than any ad we could run. Wendell Pike started Top Hat Chimney in 1999 with a simple idea: do the chimney work right, show the homeowner the proof, and charge what you said you’d charge. Twenty-nine years later, that’s still how every job goes. The reviews below come from real Waterford-area customers who had their chimneys cleaned, their caps replaced, their liners checked. They tell you more than we ever could.
Recent Reviews
“Wendell’s crew came out to our place in Waterford for a sweep before burning season. I watched them set up drop cloths and run the vacuum the whole time. Zero soot on the carpet. Then they showed me the camera footage inside the flue. I’d never seen the inside of my own chimney before. Worth every penny.”
Adriana G., Waterford
“Had a strong smell coming from the fireplace every time the wind shifted. Top Hat sent someone out, and he found a chimney cap that had basically rusted through. Replaced it with a new one, showed me the old part, and the smell was gone that week. No upselling, no lecture. Just fixed it.”
Michelle D., Winslow Township
“The first-degree creosote line on their invoice made me laugh, but it was true. Our flue had a heavy buildup, and they got it clean in one visit. The sweep explained the difference between a brush job and a glaze, and said we caught ours in time. Appreciated that he didn’t scare us into a liner we didn’t need.”
Christine W., Hammonton
“We bought a house in Waterford and had no idea when the chimney was last cleaned. Top Hat came out, did a full inspection with the camera, and walked me through what he saw. Called before he arrived, which matters when you’re taking time off work. The report was plain English, not a sales pitch.”
Erin B., Waterford
“Scheduled a sweep and they showed up right in the window they gave me. Wendell’s son runs the crew now and he’s exactly like his dad, straight shooter. They finished in about an hour and I got $40 off a crown repair that day. Checked the bill against the phone quote. It matched to the dollar.”
Adriana G., Waterford
“Felt like we might be getting taken advantage of by another company’s high liner quote, so we called Top Hat for a second opinion. They came out, ran the camera, and said our liner had years left. No charge for the second opinion, no push for unnecessary work. That’s why we’ll keep calling them.”
Christine W., Waterford
Why Customers Trust Us
The reviews above share a thread. Customers call Top Hat Chimney because they want a straight answer about their chimney, and that’s what Wendell and his crew deliver. The 90-Day Done Right Promise is stamped on every job in writing. If the work isn’t right, one call brings Wendell back. Phones are answered by a live person around the clock, often Wendell himself. The price quoted on the phone is the price on the invoice, so there’s no surprise when the bill arrives. Technicians are background-checked, uniformed, and give a real arrival window. If a repair runs over $200, you’ll get $40 off. Seniors and veterans always get 10% off. And if you have a written estimate from another company, bring it in for a free second opinion. Ask anyone on your street. They’ll tell you the same. Call (856) 699-1992 to schedule your chimney cleaning or inspection.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Waterford and the surrounding communities since 1999.